Frequently Asked Questions

General / Policies

What is included in Happy Hounds daycare and boarding rates?

What is the minimum age for pups to attend?

Are there breed restrictions?

 Are dogs separated by size?

Are reservations required?

Does my dog need to be neutered or spayed in order to attend?

“I’m leaving in two weeks for the Caribbean, but my dog has never been to your daycare. Can I sign him up and bring him in two weeks?”

What vaccinations does my dog need to attend?

Are tours given of the facility?

What happens during a Meet & Greet?

What happens after a successful Meet & Greet?


Daycare & Boarding

What type of collar should my dog wear?

Will my dog be on camera during daycare? 

Will my dog play all day?

What is a time out?

Do dogs get potty breaks or walks? 

Can I pack my dog’s meal, or do you provide it?

Is Happy Hounds 24-hours a day? 

Can you administer medication while my dog is boarding?

Does Happy Hounds allow outside bedding and toys?

What happens if my dog and another dog have a negative encounter?

What training and experience does your staff bring to the table?


Grooming

How is grooming scheduled?

Who grooms my dog?

How is price determined?

When will my dog be ready for pickup from grooming?

My dog requires medication for grooming. Can you administer it before grooming?


Senior Dog / 2nd Pack

How old does my dog need to be for me to consider him a senior?

On what days is Senior Dog / 2nd Pack Available?

What is the benefit of having my senior or aloof dog attend Senior Dog / 2nd Pack?


Veterinarian Clinic

What veterinarian team has partnered with Happy Hounds?

How is price determined?

When are vaccine clinics offered?

If my dog is scheduled for a vaccine or veterinary service, when will my dog be seen?

Can I be there with my pup and meet the veterinarian?

I typically administer medication before my dog sees a veterinarian. Will you give them their medication at an appropriate time before they see the veterinarian?

How will I know what was discovered during my dog’s examination?

Is it safe to vaccinate my dog before their vaccine is due?

After my dog has seen the veterinarian, may I come and pick him or her up?

What happens if my dog has a negative reaction to a vaccine or the service provided?

What is the benefit of utilizing the Happy Hounds vaccine clinic and veterinary services provided?


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